Privacy Policy

Last updated: January 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, configure brand monitoring, or contact our support team. This may include:

  • Account information (name, email, company name)
  • Brand and domain data you choose to monitor
  • Payment information (processed securely by our payment provider)
  • Communications with our support team

2. How We Use Information

We use the information we collect to:

  • Provide, maintain, and improve our domain monitoring services
  • Send you technical notices, security alerts, and support messages
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze trends, usage, and activities in connection with our services
  • Detect, investigate, and prevent fraudulent transactions and abuse

3. Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • Service Providers: We may share data with trusted third parties who assist us in operating our website and conducting our business, so long as they agree to keep this information confidential.
  • Legal Requirements: We may disclose information when required by law or in response to valid legal process.
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition, user information may be among the transferred assets.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes 256-bit encryption for data in transit and at rest, regular security audits, and access controls for our staff.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access, correct, or delete your personal data
  • Object to or restrict certain processing
  • Data portability
  • Withdraw consent where processing is based on consent

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Granite Security

privacy@granitesecurity.io